This Return & Refund Policy (hereinafter referred to as the “Policy”) shall apply to you when you make any purchases or place orders on our site, i.e. www.cuirelixir.com/ (hereinafter referred to as the “Website” or “Site”).
Please read this Policy carefully, as it forms a binding agreement between you and Cuir Elixir. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. Besides this, you shall purchase and use the products available through the Site, and may return or exchange the same, in strict compliance with this Policy and all other applicable laws, rules and regulations that you may be subject to (collectively referred to as, “Applicable Laws”).
- Acceptance of this Policy
By placing an order with us or returning the products so purchased, you hereby represent that you have read, understood, and agreed to be bound by this Policy, and any future updates and additions to it, as published from time to time at the Website or as otherwise may be communicated to you.
- Product Description
- Product Description: We use our best endeavour to provide accurate and materially complete description of all the products listed on our Website. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free.
- Quick view type feature: We may offer a quick view type feature for various products listed on our Site. This feature allows you to view price information about the product and add the product to your cart without opening the product page. This feature is for your convenience only. In case, you want full details about a particular product, please visit the product page.
- Pricing Disclaimer
We endeavour to provide accurate and up-to-date pricing information with respect to the products listed on the Site. We cannot, however, warrant against pricing errors. Cuir Elixir reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product whose price was incorrectly posted on the Site as a result of any error. If this occurs, we will notify you by email or other written communication. Besides this, Cuir Elixir reserves the right, at its sole discretion, to correct any error in the stated retail price of the concerned Product. We may also update the prices of the Products, from time to time, at our sole discretion.
- Returns and Refunds
- Return or Exchange: We, at Cuir Elixir believe in delivering quality. Therefore, if for some reason you receive a defective product from us, you may be able to return the same and get a refund for it, or exchange it for a similar product. You can do so only for certain products where there is a visible damage or tears in the product material or finish. You can raise a return or exchange request for damaged products only within a period of 14 (fourteen) days from the delivery date. We will arrange a return shipment. Post this period of 14 (fourteen) days, your order shall become final sale, and would not be eligible for any return or exchange request.
- Contact Us: If you wish to place a return or exchange request, or have any questions about the same, please contact us at [email protected]
- Products that cannot be returned: We do not accept return for our “candle products” intentionally, for safety reasons. Therefore, no return request shall be entertained for the same.
- Conditions of Return: The product that you wish to return/exchange must be complete, unused, and returned in the original condition in which it was shipped, including but not limited to the packaging box and any tags. Breach of this section will lead to rejection of the return/exchange request.
- Return Shipment: The customers are liable to bear the return shipment fee (including any import/export duties), which shall be deducted from the amount of refund.
- Return Request and Refund: In case of your return request for faulty products, after you raise a return request within the return window, we will accept your return request and arrange for a return pick-up, and after that once we have received your faulty product, we will examine the faulty product and your claim within a period of 7 (seven) days from the receipt of the product by us. It is only upon our satisfaction of the genuineness of your claim (in our sole discretion), that you would be entitled to a refund. Your refund will be credited to your original method of payment within a period of another 7 (seven) days from the date we approve your return request. In case that we are unable to process your refund in your original payment method, we will contact you to discuss the refund options. Under no circumstances can items purchased as Final Sale be returned. Moreover, in case of refunds, only the actual amount paid to us by you for the product at the time of checkout will be refunded.
Last updated on 2/2/2022